What is a Housekeeper?

The duties of the housekeeper in a hotel or its English term Housekeeping or housekeeper are probably the most important duties that take place in a hotel on a daily basis.

If the housekeeper hasn't done her job up to expectations, the hotel could lose a lot of money.

Hotel guests expect their rooms to be cleaned with the utmost precision and attention to detail. The cleanliness of a hotel is the key selling factor.

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What is the Importance of a Housekeeper in a Hotel?

The functions of the housekeeper and the entire cleaning department must maintain the highest standards of cleanliness and quality as well as the support of their assistant or supervisor according to the organization chart of each company.

The objective of any accommodation establishment is to offer its clients a hygienic, pleasant, serene and welcoming environment that offers total value for the client's money.

Housekeeper in a hotel

Cleanliness makes your hotel experience enjoyable!

The housekeeper within an organization chart has been the highest degree of cleaning, having as a housekeeper director or manager above the chambermaids and cleaning staff of a room

Nothing attracts customers more than a pristine hotel environment. No standard of service, courtesy, or glamor can match the happiness a customer has upon entering an impeccable, clean, and conveniently arranged room and facilities.

Management and guests agree that maintaining a clean and tidy environment is a prerequisite for organizing a compensation fair and obtaining repeat business, therefore creating a loyal customer base and higher profits.

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Why is Cleanliness Important in a Hotel?

The Cleaning Department is very important within the hotel industry, as it is especially responsible for the aesthetic maintenance of the rooms, the public area, the back area and the surroundings.

Why is cleanliness important in a hotel?

After the cleanliness and quality of the rooms and services, a hotel survives only on the sale of rooms, food, drinks and other minor amenities and services, for example gyms, relaxing spas, etc.

The housekeeping department not only prepares rooms on a regular basis for arriving customers, but also maintains the quality of rooms in a hotel, so that the environment looks as fresh as new and attracts customers to stay longer or choose the service again in the future.

Therefore, a housekeeper and her department are committed to dedicating their services in a huge way to the overall reputation and success of the hospitality industry by definition.

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Cleaning department work is often said to be a complete operation that runs tirelessly over a 24 x 7 x 365 period of time.

In addition to the hospitality industry, professional cleaning staff is in high demand in Cruise and luxurious surroundings, so getting a job on a boat is a very good option.

Contract cleaning is becoming an extremely popular option these days.

Step by Step of a Housekeeper's Working Day

At the beginning of each business day, a hotel housekeeper will fill your cart with bath towels, hand towels, washcloths, fitted sheets, flat sheets, pillowcases, and any other bedding required in each room.

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one working day of a Housekeeper

If you are looking for a job as a housekeeper, these are the activities you should do.

Remove Blanks from the Room

The first part of cleaning a hotel room is to remove all blankets, sheets, and pillows from all beds in the room. Also remove all used towels from the bathroom.

Then you will have to make sure that these used sheets reach the clothes, they are washed with extreme hygiene for reuse.

Make the beds

Each hotel will have a specific style and way of making the beds in the room. The housekeeper will make each bed in the room according to the style ordered by the hotel.

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The housekeeper will have to empty the garbage cans in the room and replace the garbage bags with new ones. It will also clean up all the trash around the room.

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Clean the Bath

The bathroom in the room receives much deserved attention. After each guest leaves the room, the housekeeper will thoroughly clean and disinfect the toilet, sink, bathroom area, and bathroom floor.

Last Retouching

After the housekeeper completes all of the above, she will vacuum the room. Many hotels will use air fresheners before informing the reception staff that the room is clean and available for the next guest.

Being a housekeeper is a great job opportunity, on beaches like Cancun, Playa del Carmen, Riviera Maya, Los Cabos, among others, there are hotels that offer many job opportunities in this area.

Housekeeping Department Golden Rules in the Manual


Cleaning department golden rules

There are golden rules that the profile of a housekeeper in a hotel must put into practice, below we will tell you what they are:

  • Always achieve the maximum possible efficiency to guarantee the comfort of the clients and be without problems during the guest's stay.
  • Always establish a comforting and relaxing atmosphere and ensure reliable and courteous services from all other members of the department staff.
  • It always ensures the highest standards of cleaning and general maintenance in all areas.
  • He always respects the idea that the hotel guest is a guest, and that the hotel room is his own home. Make you feel welcome at all times.

More Tips on the Functions of a Housekeeper

  • Always ensure that all necessary security guidelines are followed for customer satisfaction.
  • Always provide clean bedding and keep inventory for it.
  • Always cater to guests' laundry requirements and keep room decor to the highest standard.
  • Always coordinate the renovation of the hotel property in accordance with the standards provided by the management and interior designers.
  • Always ensure a good working relationship with other departments.


Cleanliness management is at the center of all vital hotel operations and can make the difference between a beloved hotel and one that guests will not visit again as clarified in the manual, now you know what a Housekeeper does. Keys…

If you are looking for a job, starting as a housekeeper in a hotel is a quick job opportunity to enter and gain experience within the Hospitality and Tourism Industry.

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