Kettelsen International Recruiting

         We are recruiting for hotels in the U.S, (like J.W., Marriot, and a few others). We will process your work visa, provide a competitive salary,           one (1) month of housing and transportation covered, and one flight to the job location!

        Summary

         Responsible for the daily shift operations of Housekeeping Manager. Assigns work to employees to ensure guestrooms, public space, and               employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in                         ensuring guest and employee satisfaction while maintaining the operational and service standards prescribed by the client’s Hospitality.

        Responsibilities

·    Supervises Housekeeping Operations and Budgets.

·    Assigns rooms to GRA’s.

·    Responds to pages and radio calls.

·    Prioritizes cleaning of rooms and public areas.

·    Supervises daily Housekeeping shift operations and ensures compliance with all brand and client’s housekeeping policies, standards, and procedures.

·    Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.

·    Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.

·    Performs property walks.

·    Maintains positive communication with the Front Desk and PBX.

·    Utilizes a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.

·    Inventories stock and performs order to ensure adequate supplies.

·    Supports and supervises an effective inspection program for all guestrooms and public spaces.

·    Understand the impact of the department’s operations on the overall property financial goals and objectives.

·    Verifies all employees have proper supplies, equipment and uniforms.

·    Runs the “perfect shift” ensuring all tasks are completed.

·    Ensures laundry is performing each stage of the 8 Step Laundry Flow correctly.

·    Communicates areas that need attention to staff and follows up to ensure understanding.

·    Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

·    Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Trains and maintains adequate certified trainers.

·    Coaches the 10 Step Cleaning Process.

·    Coaches the 8 Step Stayover Cleaning Process.

·    Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

·    Participates in scheduling employees to business demands and tracking employee time and attendance.

·    Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

·    Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

·    Observes service behaviors of employees and provides feedback to individuals.

·    Participates in an ongoing employee recognition program.

·    Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

·    Participates in the development and implementation of corrective action plans to improve guest satisfaction.

·    Empowers employees to provide excellent customer service.

·    Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

·    Responds to and handles guest problems and complaints.

·    Strives to improve service performance.

·    Available to work nights, weekends, and holidays as necessary.

        Key Accountabilities & Competencies

·         Guest Scores – Cleanliness scores are at or above goal.

·         Department Budget – expenses and wages are in line with budget.

·         Associate Engagement – plans and actions implemented and measured.

·         Adaptability

·         Resourcefulness

·         Strong communication skills (verbal, listening, writing)

·         Strong organization skills

·         Effective conflict management skills

·         Strong customer and associate relation skills

·         Good training/facilitator skills

·         Attention to detail

         Skills & Working Conditions

·         Extensive knowledge of Housekeeping and Laundry operational procedures.

·         Ability to effectively manage labor productivity.

·         Lift, carry or otherwise move up to 10 lbs. regularly.

·         Lift, carry or otherwise move up to 50 lbs. occasionally with assistance.

·         Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.

·         Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.

         Job and Immigration Requirements

·         Mexican, North American, or Canadian citizenship.

·         Possess Cedula Professional on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.

·         Possess Titulo Universitario and grades on hand (not in process). The degree must be in Hotel Management, Hospitality, or a related field.

·         Have a valid Mexican, Canadian, or U.S. passport with at least 1-year validity.

·         No previous immigration issues.

·         Have a valid driver’s license.

·         Ability to move to the U.S.

·         Fluency in English.

          Salary & Benefits

·         Average gross salary of 50,000 USD per year

·         Medical, Prescription, and Vision Date of Hire

·         Dental Coverage Date of Hire

·         Company Paid Life Insurance 1st of the month after hire

·         Company Paid Short Term Disability One year of service

·         Company Paid Long Term Disability One year of service

·         Employee Assistance Program (EAP) 1st of the month after 90 days

·         Funeral Leave 1st of the month after 90 days

·         Voluntary Short-Term & Long-Term Disability March 1st or Sept 1^st

·         Voluntary Life Insurance March 1st or Sept 1^st

·         Voluntary Critical Illness March 1st or Sept 1^st

·         401(k) 1 year of service & 1,000 hours

·         Vacation Varies

·         Leave of Absence Various eligibility based on the type

·         Jury Duty Date of hire

·         Vacation Days: For less than five years of service, managers earn 80 hours per year. Each two-week pay period, managers accrue 3.077 hours of vacation, so it builds over time. Paid holidays include New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, Christmas Day, and Associate’s Birthday.

         Growth Opportunity

·         There is a robust succession planning system in place across the company that allows high potential associates and managers to achieve their career goals (nearly 60% of all management openings are filled internally)

·         Performance evaluations are completed annually around February and managers are evaluated based on merit – hotel performance, guest satisfaction, employee engagement, and achievement of individual goals.

·         Career paths vary based on the individuals’ talents, experience, and skills.

         Training & Onboarding

·         One-day hotel orientation on the first day of employment. Topics covered include the history of the company, company expectations (vision, mission, values), guest service standards, benefits, payroll, associate handbook (policies), and safety training.

·         On-the-job training is a 1 – 2-week structured training program during which employees learn about the daily tasks of their position and how to successfully perform them.

·         On-the-job training consists of online brand training, job shadowing, completion of an individual development plan called a “Flight Plan” and systems training.

·         After the first 1 – 2-week structured training is complete, managers receive ongoing support and feedback to ensure tasks are being successfully completed and sufficient knowledge is gained.

·         “Flight School” is offered to managers – a 2.5-day course facilitated by a corporate trainer

·         Managers can be elected to attend the Senior Leadership Development Series – a course that focuses on soft skills and requires completion of a stretch project and presentation.